Cancellation and Refund Policy
This policy only applies to students who have paid full tuition for the registered course. Not applicable to students who only pay a deposit, substitute students.
Students may receive a portion of their tuition fee if the Cancellation Email* is received and confirmed by The Customer Care Department within the given time period.
1) If the student decides to cancel the class before 07 (Seven) days before the class starts. Students will be refunded 50% of the tuition fee.
2) If the student decides to cancel the class within 05 (Five) days before the class starts. Students will be refunded 20% of the tuition fee.
3) If the class has started, students cannot cancel/transfer/postpone the class.
*Cancellation Email: Students are required to send an email requesting cancellation of class participation and tuition refund to email: firstname.lastname@example.org. The Customer Care Department will verify the information within 2 days and return the results. Refundable tuition fees will be received after 7 days from the official notification via email.